by Don Maranca | Jun 15, 2020 | Communication, Culture, People
By: Larry Dickman (Disclaimer: No communication solution is the best for every possible crisis) Some business owners think that any negative mention in “above the line” media (Television, radio, newspaper) constitutes a crisis. No one wants their name publicly...
by Don Maranca | Mar 24, 2020 | Core Values, People
As I go into my office today, I see our sign which has taken a much deeper meaning these days. The logo with the pulse and increasing bars signaling financial and operational health stood out along with our tag line of “Developing Healthy Businesses”....
by Don Maranca | Feb 7, 2020 | Culture, Leadership, People, Process
By: Larry Dickman Recently a business owner shared frustration over the behavior of an employee. The employee, responsible for sales and closing contracts, was close to signing with a prospect. But the sales process was interrupted by a vendor needing attention. ...
by Don Maranca | Nov 10, 2019 | Culture, Infrastructure, People
Some customers are just not the right fit for your business. They question your pricing, policies, procedures. Nothing you do for them seems to be enough. Revenue is insignificant compared to the effort expended to try to keep them happy. They’re a pain to work with...
by Don Maranca | Oct 15, 2019 | Business Growth, collaboration, People
Whether we like it or not, conflict and difference of opinion can be an important element of communication and problem solving in a healthy and growing company. Conflict can arise over information dissemination, work methodology, personal style, or even core...
by Don Maranca | Aug 9, 2019 | Communication, Marketing, Networking/Collaboration, People
Are you frustrated by attending networking events and joining referral groups that are light on results? It can be exhausting and time consuming. Before you start saying “no” to every event and group, remember all those customers you have acquired through referrals. ...
