Training that Sticks

Training that Sticks

By: Larry Dickman Recently a business owner shared frustration over the behavior of an employee.  The employee, responsible for sales and closing contracts, was close to signing with a prospect.  But the sales process was interrupted by a vendor needing attention. ...
Act Now!

Act Now!

Some customers are just not the right fit for your business.  They question your pricing, policies, procedures. Nothing you do for them seems to be enough. Revenue is insignificant compared to the effort expended to try to keep them happy.  They’re a pain to work with...
Say Yes to No! By Larry Dickman

Say Yes to No! By Larry Dickman

Kids learn at an early age the horror of the word “no.” It’s a weaponized parental tool. “No, don’t touch that, you’ll get hurt!” “No, this is how you do it!”  “No, you can’t have that!” and the ever popular, “no, put it back!”  No wonder we grow up considering “no”...
Hiring Talent Survey

Hiring Talent Survey

In preparation for our February 6, 2019 event titled, “Attracting Talent in a Competitive Labor Market”, we polled our clients so we can ask a panel of business owners their experience in these areas.  Below are the results of our poll. Question: What has...