by Don Maranca | Feb 7, 2020 | Culture, Leadership, People, Process
By: Larry Dickman Recently a business owner shared frustration over the behavior of an employee. The employee, responsible for sales and closing contracts, was close to signing with a prospect. But the sales process was interrupted by a vendor needing attention. ...
by Don Maranca | Nov 10, 2019 | Culture, Infrastructure, People
Some customers are just not the right fit for your business. They question your pricing, policies, procedures. Nothing you do for them seems to be enough. Revenue is insignificant compared to the effort expended to try to keep them happy. They’re a pain to work with...
by Don Maranca | Oct 15, 2019 | Business Growth, collaboration, People
Whether we like it or not, conflict and difference of opinion can be an important element of communication and problem solving in a healthy and growing company. Conflict can arise over information dissemination, work methodology, personal style, or even core...
by Don Maranca | Aug 9, 2019 | Communication, Marketing, Networking/Collaboration, People
Are you frustrated by attending networking events and joining referral groups that are light on results? It can be exhausting and time consuming. Before you start saying “no” to every event and group, remember all those customers you have acquired through referrals. ...
by Don Maranca | May 6, 2019 | Communication, People, Solving Issues
Kids learn at an early age the horror of the word “no.” It’s a weaponized parental tool. “No, don’t touch that, you’ll get hurt!” “No, this is how you do it!” “No, you can’t have that!” and the ever popular, “no, put it back!” No wonder we grow up considering “no”...
by Don Maranca | Feb 19, 2019 | Culture, Human Resources, People
In preparation for our February 6, 2019 event titled, “Attracting Talent in a Competitive Labor Market”, we polled our clients so we can ask a panel of business owners their experience in these areas. Below are the results of our poll. Question: What has...