Crisis Communication..Less is More!

Crisis Communication..Less is More!

By: Larry Dickman (Disclaimer: No communication solution is the best for every possible crisis) Some business owners think that any negative mention in “above the line” media (Television, radio, newspaper) constitutes a crisis.  No one wants their name publicly...
Training that Sticks

Training that Sticks

By: Larry Dickman Recently a business owner shared frustration over the behavior of an employee.  The employee, responsible for sales and closing contracts, was close to signing with a prospect.  But the sales process was interrupted by a vendor needing attention. ...