“You’re Fired”

“You’re Fired”

You’re Fired!  It was June 15, 2009 when I heard these words.  I am so thankful now that it happened.  I wasn’t so thankful back then.  I had just moved my family from Austin to San Antonio to take this job.  My dog died the same week.  My sister-in-law had an...
Crisis Communication..Less is More!

Crisis Communication..Less is More!

By: Larry Dickman (Disclaimer: No communication solution is the best for every possible crisis) Some business owners think that any negative mention in “above the line” media (Television, radio, newspaper) constitutes a crisis.  No one wants their name publicly...
Training that Sticks

Training that Sticks

By: Larry Dickman Recently a business owner shared frustration over the behavior of an employee.  The employee, responsible for sales and closing contracts, was close to signing with a prospect.  But the sales process was interrupted by a vendor needing attention. ...
Leadership Team Ceiling!

Leadership Team Ceiling!

“What I heard is you don’t have faith in your people,” said the owner to his leadership team in a recent client session I had. The owner has succeeded in letting go to delegate and elevate his leadership team so the company was less dependent on him. The leadership...