Culture eats strategy for breakfast – Peter Drucker
Christiane Michaelis lists the following criteria: Engagement, Understanding, Trust, Communication & Collaboration, Collective Creativity. Through the EOS process, we use the following proven tools to help create that culture of innovation.
From the well-known Gallup poll that shows 70% of our employees are disengaged, EOS helps engage employees by defining a compelling vision that aligns everyone’s priorities to the greater good. We use the V/TO (or Vision/Traction Organizer) that boils down the vision to 8 simple questions, creating more meaning to their work.
In terms of crystallizing roles and responsibilities with clear Understanding, we use the Accountability Chart. This is different from your typical organizational chart since it clearly sets accountabilities for every key role in the company so that there’s only 1 set of eyes to go to if there’s an issue in that key role.
In terms of Trust, there’s no better expert than Pat Lencioni with his “5 Dysfunctions of a Team” model in creating that vulnerable-based trust. We use this model religiously throughout the EOS journey to create healthy, functional and cohesive teams.
Communication & Collaboration
For Communication & Collaboration, we use the Level 10 Meeting agenda format. This meeting provides the forum that will help you:
- Keep your team focused on the most important priorities
- Hold your team accountable for the things they’ve committed to
- Identify, discuss, and truly solve issues – once and for all.
When you create this weekly meeting pulse, you create consistency in communication & collaboration.
In terms of Collective Creativity, we use the Quarterly Pulsing process to bring the leadership team together quarterly so they can get back on the same page on the vision, review last quarter successes and lessons learned, set next quarter’s priorities, and use their collective creativity and wisdom to solve key issues that are keeping them from their vision.
Culture of Innovation
When you use these simple tools from the EOS Toolbox, you and your team are equipped to create the Culture of Innovation that sustains a healthy organization.
To Your Business Health!